HP recalls laptop batteries for overheating…again

Building a slide deck, pitch, or presentation? Here are the massive takeaways:

  • On Thursday, the US Consumer Product Safety Commission introduced a recall of the lithium ion batteries present in HP Notebook computer systems and cellular workstations on account of overheating.
  • Customers can go to HP’s web site to see in the event that they have been affected, and may get a free battery substitute.

HP’s machines are heating up as soon as once more: On Thursday, the US Consumer Product Safety Commission introduced a recall of the lithium ion batteries present in HP Notebook computer systems and cellular workstations on account of overheating, inflicting fireplace and burn hazards and elevating questions over who needs to be held accountable for such flaws.

The following units might embrace one of many recalled batteries:

  • HP ProBooks (64x G2 and G3 sequence, 65x G2 and G3 sequence)
  • HPx360 310 G2
  • HP Envy m6
  • HP Pavilion x360
  • HP 11
  • HP ZBook (17 G3, 17 G4, and Studio G3) cellular workstations
  • HP ZBook Studio G4 cellular workstation (bought as equipment or substitute batteries)

SEE: IT procurement coverage (Tech Pro Research)

Customers ought to go to www.HP.com/go/batteryprogram2018 to see if their battery is included within the recall. If it’s, the positioning additionally offers directions to allow an replace that locations the battery in “Battery Safe Mode,” in order that the pocket book or workstation can be utilized safely with out the battery, by connecting to an HP energy adaptor.

HP will present a free battery substitute to these affected. The batteries can’t be changed by clients themselves, the recall famous.

The points got here to HP’s consideration after eight clients reported battery packs overheating, melting, or charring, in response to the recall. Three of these clients additionally reported property injury totalling $four,500, and one reported a primary diploma burn on their hand.

The recall impacts about 50,000 machines bought within the US, along with about 2,600 in Canada.

This just isn’t the primary time HP has skilled battery issues: In June 2016, the corporate issued a recall of about 41,000 lithium ion battery packs for HP and Compaq computer systems on account of overheating stories. In January 2017, the corporate expanded the recall to incorporate about 101,000 units.

“The quality and safety of all HP products is our top priority,” HP mentioned in a press release concerning the challenge. “We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern. We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. This action pertains to 0.1 percent of the HP systems sold globally over the past two years.”

This incident reignites the dialog over who within the manufacturing course of needs to be held accountable when such an occasion happens. HP appears to be blaming a provider on this case. When the Samsung Galaxy Note 7 telephones skilled related overheating issues, Samsung initially blamed battery producers, till uncovering a flaw in its personal design as nicely.

It stays to be seen if this newest recall will impression gross sales of HP units.

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hppavilionx360 - HP recalls laptop batteries for overheating...again

Image: CNET

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