AIG Singapore launches online motor accident reporting platform
As a part of efforts to streamline claims processes, AIG Singapore has launched an online motor accident reporting platform.
The platform reduces the time spent by policyholders within the insurers’ “Accident Reporting Centre,” as they’ll file stories and begin the claims course of online.
“We recognise that consumers today demand more agility and convenience, so we are continuously looking at ways to boost efficiency and create solutions that meet their needs,” mentioned Cady Ho, head of claims and buyer workplace.
“This latest initiative marks another step in our digital transformation journey to elevate the customer experience and is expected to benefit more than 20,000 AIG Singapore motor policyholders a year.”
Users can entry the platform via the insurer’s Singapore web site or by way of its cell app. They will be capable of choose from pre-loaded accident eventualities and use location pins to find out the precise scene.
Ho mentioned the brand new platform additionally seeks to cut back motor insurance coverage fraud in Singapore, which resulted in an estimated lack of $99 million final 12 months, based on the General Insurance Association.
“With motor insurance fraud on the rise in Singapore, subjecting motorists to higher premiums, our online accident reporting platform also encourages proactive claim management that aims to mitigate fraudulent activity, leading to bigger cost savings for customers,” she added.
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